Privacy Policy
Last updated: September 1, 2026
This Privacy Policy explains how Tabadaa ("Tabadaa", "we", "us", or "our") handles personal information when you use tabadaa.com, the Tabadaa customer application, the Tabadaa Partner application, and related ordering, marketplace, merchant, delivery, notification, and support services.
1. Information we collect
Account and contact information. We may collect your name, email address, phone number, password in protected form, preferred language, account status, and acceptance of our terms.
Customer and order information. We may collect saved delivery addresses, map coordinates you choose to provide, delivery instructions, contact phone numbers, carts, favourites, searches, reviews, order contents, prices, discounts, payment method and status, and order history. Tabadaa currently supports cash on delivery; please do not send card details through support messages.
Partner information. For restaurant owners, managers, and staff, we may collect business and legal names, contact details, store addresses and map coordinates, menus, opening hours, delivery areas, staff permissions, subscription information, trade licence and identity documents, payout details, and moderation or approval records.
Support information. When you contact support or report a problem, we collect the subject, message, related order information, and any screenshot or file you choose to attach. Please remove passwords, card details, and unrelated private information before uploading a screenshot.
Technical and service information. We may process app version, device and operating-system information, notification or installation identifiers, IP address, browser or user-agent information, app links, campaign parameters, and crash or diagnostic information. We also record security, moderation, and administrative audit events.
2. How we use information
We use personal information to create and secure accounts; show restaurants and stores available for a selected area; process, deliver, and support orders; provide restaurant tools; review partner accounts, documents, and menu items; send service and order notifications; prevent fraud and abuse; diagnose crashes and service problems; improve search, reliability, and user experience; comply with legal and financial-record obligations; and enforce our terms.
3. How we disclose information
We disclose only what is reasonably needed for the service. Customer order and delivery details are shared with the restaurant, store, and people involved in fulfilment. Public reviews may show a customer name and a masked phone number; restaurants and authorized Tabadaa staff may receive the full contact details needed to manage an order or review.
We may use service providers for hosting, database and file storage, mapping, push notifications, crash diagnostics, communications, security, and operational support. These providers process information for us under their own contractual and security obligations. We may also disclose information when required by law, to protect users or the service, or as part of a business transfer. We do not sell personal information.
4. Permissions and choices
The apps may request notification access, camera or photo-library access when you choose to attach an image, and location access for map or delivery-location features. You can deny or later change these permissions in Android settings, although the related feature may not work. You can edit profile and address information in the app, turn off notifications in device settings, and request account deletion from Profile > Privacy and account > Request account deletion. If you cannot sign in, follow the instructions at https://tabadaa.com/account-deletion.
5. Retention
We keep information only as long as reasonably necessary for the purposes above. After a verified account-deletion request, we deactivate the account and delete or anonymize eligible profile, sign-in, saved-address, favourite, search, notification, session, and unneeded support-attachment data within 30 days. Order, invoice, payment-status, payout, and accounting records may be retained for up to 7 years. Security, fraud-prevention, moderation, and audit records may be retained for up to 24 months. Information connected to an open dispute or legal claim may be retained until it is resolved. Protected backup copies may remain for up to 90 additional days. Retained records have restricted access and are not used for marketing.
6. Security
We use reasonable administrative, technical, and access-control measures designed to protect personal information. No online system can be guaranteed completely secure, so please use a unique password and contact us if you suspect unauthorized account access.
7. Children
Tabadaa is not directed to children under 13. A person placing an order or registering a partner business must have the legal capacity to enter the transaction. If you believe a child provided personal information improperly, contact us.
8. International processing
Our service providers may process information in countries other than your own. Where this happens, we use reasonable safeguards appropriate to the service and applicable law.
9. Changes to this policy
We may update this policy as the service changes. We will publish the updated version and date on this page and, when appropriate, provide an in-app or other notice.
10. Contact us
Privacy and customer support: support@tabadaa.com
Partner support: partners@tabadaa.com
Website: https://tabadaa.com/support
This Privacy Policy explains how Tabadaa ("Tabadaa", "we", "us", or "our") handles personal information when you use tabadaa.com, the Tabadaa customer application, the Tabadaa Partner application, and related ordering, marketplace, merchant, delivery, notification, and support services.
1. Information we collect
Account and contact information. We may collect your name, email address, phone number, password in protected form, preferred language, account status, and acceptance of our terms.
Customer and order information. We may collect saved delivery addresses, map coordinates you choose to provide, delivery instructions, contact phone numbers, carts, favourites, searches, reviews, order contents, prices, discounts, payment method and status, and order history. Tabadaa currently supports cash on delivery; please do not send card details through support messages.
Partner information. For restaurant owners, managers, and staff, we may collect business and legal names, contact details, store addresses and map coordinates, menus, opening hours, delivery areas, staff permissions, subscription information, trade licence and identity documents, payout details, and moderation or approval records.
Support information. When you contact support or report a problem, we collect the subject, message, related order information, and any screenshot or file you choose to attach. Please remove passwords, card details, and unrelated private information before uploading a screenshot.
Technical and service information. We may process app version, device and operating-system information, notification or installation identifiers, IP address, browser or user-agent information, app links, campaign parameters, and crash or diagnostic information. We also record security, moderation, and administrative audit events.
2. How we use information
We use personal information to create and secure accounts; show restaurants and stores available for a selected area; process, deliver, and support orders; provide restaurant tools; review partner accounts, documents, and menu items; send service and order notifications; prevent fraud and abuse; diagnose crashes and service problems; improve search, reliability, and user experience; comply with legal and financial-record obligations; and enforce our terms.
3. How we disclose information
We disclose only what is reasonably needed for the service. Customer order and delivery details are shared with the restaurant, store, and people involved in fulfilment. Public reviews may show a customer name and a masked phone number; restaurants and authorized Tabadaa staff may receive the full contact details needed to manage an order or review.
We may use service providers for hosting, database and file storage, mapping, push notifications, crash diagnostics, communications, security, and operational support. These providers process information for us under their own contractual and security obligations. We may also disclose information when required by law, to protect users or the service, or as part of a business transfer. We do not sell personal information.
4. Permissions and choices
The apps may request notification access, camera or photo-library access when you choose to attach an image, and location access for map or delivery-location features. You can deny or later change these permissions in Android settings, although the related feature may not work. You can edit profile and address information in the app, turn off notifications in device settings, and request account deletion from Profile > Privacy and account > Request account deletion. If you cannot sign in, follow the instructions at https://tabadaa.com/account-deletion.
5. Retention
We keep information only as long as reasonably necessary for the purposes above. After a verified account-deletion request, we deactivate the account and delete or anonymize eligible profile, sign-in, saved-address, favourite, search, notification, session, and unneeded support-attachment data within 30 days. Order, invoice, payment-status, payout, and accounting records may be retained for up to 7 years. Security, fraud-prevention, moderation, and audit records may be retained for up to 24 months. Information connected to an open dispute or legal claim may be retained until it is resolved. Protected backup copies may remain for up to 90 additional days. Retained records have restricted access and are not used for marketing.
6. Security
We use reasonable administrative, technical, and access-control measures designed to protect personal information. No online system can be guaranteed completely secure, so please use a unique password and contact us if you suspect unauthorized account access.
7. Children
Tabadaa is not directed to children under 13. A person placing an order or registering a partner business must have the legal capacity to enter the transaction. If you believe a child provided personal information improperly, contact us.
8. International processing
Our service providers may process information in countries other than your own. Where this happens, we use reasonable safeguards appropriate to the service and applicable law.
9. Changes to this policy
We may update this policy as the service changes. We will publish the updated version and date on this page and, when appropriate, provide an in-app or other notice.
10. Contact us
Privacy and customer support: support@tabadaa.com
Partner support: partners@tabadaa.com
Website: https://tabadaa.com/support